The HiveRequest a Demo
A social software solution to share customer experience stories.
The Hive captures the voice of your customer, so that your organization can incorporate it into all that you do. It provides real-time insights that help you deliver consistently outstanding experiences.
Gauge client satisfaction. Reinforce desired behaviors by celebrating customer service success internally on your Intranet. Share stories of success with other customers on your public site to provide an authentic brand experience.
The Hive helps you hear your customers, and use their voice to enhance your brand.
The Hive delivers customer insights. It provides first-hand accounts of how your brand relates to your audience. This powers enhanced decision making, and superior customer experiences.
The Hive builds personal legacy. Link the stories of customer service success with the associated employee. When employee efforts are validated through social recognition it improves motivation and retention.
The Hive increases loyalty and advocacy. When organizations show customers they are valued the favour is returned. Customers are more invested, and user-insights propel prospects to action.
Customer Entrance: The Public DoorwayTM.
The ‘Public Doorway’ provides an opportunity for customers to share employee appreciation
and customer experience stories in The Hive.
The stories engage customers, recognize employees, and inform managers with first hand
stories of legendary customer service.
- Enhance customer engagement. Organizations that value customer opinion see brand loyalty increase.
- Increase employee retention. When employees efforts are validated by the customers they serve, the employee will truly believe their efforts matter. Knowing their contributions count, employees are less likely to leave and more likely to invest greater effort into their job each day.
Powerful reporting features.
You get plenty of analysis options – high-level overviews or detailed reports.
Conversation Consultants ™ are available to partner with you to extend the value of our software solutions, and make your programs great.
You’re covered, regardless of language or location.
SharePoint 2007/2013: Our free Web Parts seamlessly integrate our solutions and bring SharePoint to life!
IBM Connections: Deep integration and available iWidgets allows Connections administrators to quickly roll out measurable programs.